reservation requests with less than 24-hours notice:
As a boutique tour operator, our private guides are often fully booked days in advance. Please call us if you wish to reserve a tour with less than 24-hours notice, and we will do our best to accommodate your request.
office hours: monday to friday
US Eastern Standard Time: 4:00 am to 9:00 am
US Pacific Standard Time: 1:00 am to 6:00 am
UK and Portugal Time: 9:00 am to 2:00 pm
for the fastest reply, click here to submit the reservation request form
We very highly suggest completing the Reservation Request Form, because email and phone calls are a secorndary priority. Our first priority is to guests requesting a tour on our website, using the Reservation Request Form, providing the details we need to send a price quote in less than 24-hours.
call us on our portugal question line: (+351) 966 042 993
If we are out of the office coordinating tours, please leave a message and we will call you back as soon as we return. Please remember to tell us what country you are calling from so that we can reply at an appropriate time of day. If you leave a voice mail message and do not receive a reply in 24-hours, it is due to one of the reasons below:
• Returning your message was not possible due to high call volumes, or we are completely booked during the date and time you are requesting.
• Your voice message was inaudible due to distortion that sometimes happens with international calls.
• You forgot to tell us which country you are calling from, or did not provide a country code with your phone number.
• Your hotel concierge did not leave a voice message with your name, room number, or the name of your hotel.
• Your return phone number could not be reached due rare restrictions that can occur with US and EU carriers, especially with mobile phones.
how to dial from any USA, or Canada phone:
step 1: dial 011 (international access code from the USA). From a mobile phone while in Europe dial 00, or simply insert a + instead (by holding the 0 key)
step 2: dial 351 (Portuguese country code).
step 3: dial 966 042 993 (International rates may apply)
delayed or cannot find your guide?
For the fastest response time, please call the special phone number on your Tour Confirmation under: "HOTLINE: Lost or cannot find your guide?".
We welcome all communication. We want to make your adventure the most satisfying and memorable experience. Sometimes that means simply giving you a few hints to get you started. Allow us to help you with suggestions in planning your trip, or even to create a complete custom itinerary. Thank you for contacting Lisbon Explorer.