guest safety comes first

Our staff has received materials, instructions and technical guidance issued by the World Health Organization (WHO), and Portugal’s Directorate-General for Health (DGS), regarding the Coronavirus disease (COVID-19). We regularly update our Health & Safety Operational Planning Guidelines, and discuss them with our staff to make sure they use the most recent information and practices for maintaining clean and safe work environments, homes and social spaces.

The guidelines stress the importance of keeping up-to-date information. This requires frequent, transparent communications with our staff to meet essential needs for controlling infection risks. This will help ensure that our staff continues to adhere to WHO and Portuguese public health advice to protect our guests from infection.

All of our guides are registered with Turismo de Portugal and certified with a “Clean & Safe” stamp that is subject to regular random inspections.

Turismo de Portugal Certified Clean and Safe Guides

WHO Workplace Guidelines

WHO Coronavirus Disease (COVID-19) Advice for the Public

health & safety policy

Our staff follows health and safety practices outlined by the World Health Organisation, and by Portugal’s Directorate-General for Health