We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Visitors to our web site will not be solicited in anyway, or by any means by our staff members or others we know. We have a zero tolerance policy for those engaging in unwanted solicitation of visitors without the written consent in advance.
what information do we collect?
We collect information from you when you register on our site, place a reservation, or fill out a form. When reserving or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information, or hotel and travel details. When finalizing your reservation, we collect anonymous tracking information exclusively for internal purposes. This information pertains to advertising, cost-per-click programs.
When finalizing reservations your click history will be logged and recorded. This information is anonymous, and will not be shared with others, and is for the sole purpose of discerning better ways to use internet advertising to promote our business. This data is generally referred to as "conversion data", and records the connection between your browsing and keyword usage with your final click and sale data on our site.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
what do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
...• To personalize your experience, (your information helps us to better respond to your individual needs).
...• To improve our website, (we continually strive to improve our website based on the information and feedback we receive from you).
...• To improve customer service, (your information helps us to more effectively respond to your customer service requests and support needs).
...• To process reservations.
why do we need email addresses?
The email address you provide will be used to send you information and updates pertaining to your reservation. Once a year we will send email updates regarding new tours, or other services directly related to Lisbon Explorer.
how do we protect your information?
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology, and payments are processed through PayPal, the worlds most trusted name in online payments. You can see the "Comodo" security logo on our checkout pages, and the address bar on your browser will turn green when you checkout, indicating that we are a registered SSL Certificate holder.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information about your visit in case your reservation process is interrupted. This is also designed to save our guests time when re-visiting our site.
If you prefer, you can choose to have your computer browser warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
we do not disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our tours, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect property rights, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
online privacy protection act compliance
We value your privacy. Because our servers are based in California we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent.
children's online privacy protection act compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
terms and conditions
Please also visit our Terms and Conditions page which outlines the use, disclaimers, and limitations of liability governing the use of our website by clicking here.
This policy was last modified on 09/07/2017
Our guests will never be solicited in anyway, or by any means by our staff members, or others we know.